• Dolphin Sea Air<br>Services Corporation
  • Top Forwarder<br> in Vietnam

Privacy and Security

Privacy and Security


Our online information system collects and stores personal information provided by you in a top security level. It also stores information about how you use our site and tells us your requirements and preferences when you request a quote with us.


› Meet your needs
› Maintain your records
› Analyze how you use the site so it fits our customers’ requirements
› Send you marketing communications as appropriate


› For 12 years we have been successfully safeguarding our customer information. At any time you can arrange for us to stop sending you marketing communications. And at any time you can delete or change the information you have given us.


› Planning and booking with Dolphin Sea Air Services Corp. is quick, convenient and safe. We use every security measure available to ensure customer confidentiality when collecting information and receiving online payments. Your personal information is fully encrypted. As with any e-mail, e-mails sent to and from our site will pass through non-encrypted space.


› www.dolphinseaair.com currently is designed to serve customers who are interested in logistics services. We take privacy matters seriously and are committed to respecting your privacy expectations and respect your right to receive only communications that you wish to receive. We also have designed our privacy practices to comply with applicable legal rules and regulations.
› This Internet Privacy Policy applies to www.dolphinseaair.com. For any further information or concern after viewing this privacy policy, please email us at mailto:info@dolphinseaair.com


› Dolphin Sea Air Services Corp. website does not collect personally identifiable information about you unless you voluntarily provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse our website unless you have filled in our booking form/ information form for your own purpose of request a quote, receiving our newsletter, or/and keeping in touch with us.


› When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need.


› If you would like to participate in our online community and share your comments (referred to on our website as “Testimonials”), we will ask you to personally email us.


› It is our intention to only send you email communications that you want to receive. When you provide us with your email address by your direct email to us or by your filling the forms on our website, we will first reply to you within 24 working hours referring your inquiries, and periodically contact you via email and provide information about logistics related news and policies, special offers and promotions that may be of interest to you. These communications may also include the promotions of select, reputable third parties with whom Dolphin Sea Air has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may also send you periodic satisfaction or market research surveys. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send related email. Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.

› Please allow 10 business days for us to process your opt-out and include your email address if you opt-out via postal mail.

› Please note that Dolphin Sea Air Services Corp will only send you an email requesting your credit card number and some little personal information after all agreement is confirmed for a specific kind of service. If you receive an email that appears to be from dolphinseaair.com asking you for your password, credit card number, social security number of other sensitive personally identifiable information without any previous negotiations or agreement, it is a fraudulent email and you should not reply or provide such information.


› We treat the personally identifiable information you provide to us as confidential information. After personally identifiable information reaches Dolphin Sea Air Services Corp, it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Access is also restricted within Dolphin Sea Air Services Corp.


› In addition to the logistics-related services, Dolphinseaair.com uses the services of third parties, such as interactive marketing agencies, market researchers and email service providers to assist us with marketing and promoting this website. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Dolphinseaair.com specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of personally identifiable information.


› We have strategic marketing relationships with select third party organizations to offer certain related products and services at discounted prices. Some of the offers are auctions and will require you to submit a bid indicating the price you are willing to pay. Other offers may be fixed price and will not require a bid. As part of the bidding or purchase process you will be required to provide personally identifiable information such as your name, address, email address, telephone number and credit card information. This information will be used by us and will be provided to the associated third party organizations (e.g., airlines, sealines, banks) to execute the transaction. As part of these promotions you will also be given a choice to opt-in into periodic emails from Dolphin Sea Air Services Corp and the organizations we have selected to offer promotions so that we can keep you informed of future offers and promotions that may be of interest. Please note that there are specific terms and conditions that will be unique to each promotion. An example is the requirement to be a member of the loyalty program for a airlines brand that is included in the promotion. You should carefully review the terms and conditions associated with each promotion before submitting a bid or making a purchase.


› Dolphinseaair.com is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies on Websites that you have accessed this website from and to the non-Dolphinseaair.com websites that you may access from this website.


› This is a Vietnamese website and is subject to laws of the Socialist Republic of Vietnam and laws governing personally identifiable information vary by country. Dolphinseaair.com will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful or illegal activities to Dolphinseaair.com associates, or property (including this site), or to others.
› In the future, we may need to change this privacy policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This policy was initially posted on Nov 10, 2020 to describe promotions that we conduct with select third party organizations.

› Please contact the information below when you have questions about the Privacy Policy or need to correct information, or request a complaint:

Marketing Department - Dolphin Sea Air Services Corp.

Hotline: 1900986813

Email: marketing@dolphinseaair.com

Address: 442 Doi Can, Ba Dinh, Hanoi

›Time to handle inquiries and complaints:

Up to 5 working days (excluding Saturday, Sunday and Public Holiday) after Dolphin Sea Air confirms the receipt of information with online communications.

Up to 10 working days (excluding Saturday, Sunday and Public Holidays) after Dolphin Sea Air confirms the receipt of communications via postal mail.